Workforce Analyst

Job ID: 938834

BASIC QUALIFICATIONS

· 2+ years in a contact center environment or a risk management environment.
· 1+ year of experience in Workflow
· MS Excel skills and experience in working with the following Microsoft Suite and Reporting Platforms: VBA, MS Excel, MS Access, SQL and/or MS Access skills required
· Proven comfort/experience communicating and influencing across job levels with both internal and external partners
· Proven ability to push back, foresee potential issues, and advocate for relentless improvement
· Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary
· Proven excellent analytical and mathematical skills

PREFERRED QUALIFICATIONS

· Experience with forecasting volume and schedule generation
· Experience with the Workforce Management tools.
· Ability to develop presentations and a proficiency in MS Office suite
· VBA Python scripting skills is a plus
· Ability to effectively use tools such as Data Warehouse, SQL, etc
· BA or BS degree in engineering/operations/business

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Amazon.com, Inc., is an American multinational technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Microsoft.