Wipro Consumer Care - Instructional Designer (5-13 yrs)

Must Have skills : Gamification

- Knowledge of instructional design models and processes, for example ADDIE and SAM.

- Knowledge of needs assessment approaches and techniques

- Knowledge of instructional modalities, for example classroom learning, blended learning, massive open online courses (MOOCs), gamification, multi-device/mobile learning, and virtual reality simulations.

- Knowledge of methods and techniques for defining learning and behavioral outcome statements.

- Skill in developing learning and behavioral outcome statements

- Knowledge of the criteria used to assess the quality and relevance of instructional content in relation to a desired learning or behavioral outcome.

- Skill in designing blueprints, schematics, and/or other visual representations of learning and development solutions, for example wireframes, storyboards, and mock-ups.

- Knowledge of methods and techniques for planning, designing, and developing instructional content.

- Skill in eliciting and using knowledge and information from subject matter experts to support and/or enhance learning.

- Knowledge of types and applications of instructional methods and techniques, for example discussion, self-directed learning, role playing, lecture, action learning, demonstration, and/or exercise.

- Skill in selecting and aligning delivery options and media for training and/or learning events to the desired learning or behavioral outcomes.

- Skill in designing and/or developing learning assets, for example role plays, self-assessments, training manuals, job aids, and visual aids that align to a desired learning or behavioral outcome.

- Knowledge of how design thinking and rapid prototyping can be applied to the development of learning and talent development solutions.

- Knowledge of how formal and informal learning experiences influence and/or support individual and group development