- Interacting with clients and writers through both voice

(Phone Calls) and non-voice support (Email, Live Chat on

Website, Facebook Messages, WhatsApp chats).

-Successfully taking the ownership of the task from the

allocation till the final delivery.

-Contributing efficiently for different activities of

Operations in a 24/7 and highly flexible environment.

-Consistently performing well in understanding clients

requirement, assigning projects, handling critical cases till

its successful resolution

.

-Proactively resolving project requirements through

collaboration of the clients and writers.

-Appropriate understanding of the Cost and Time

-Requirements of various Technical/Non-Technical

Projects.

-To work for client satisfaction from the beginning to the

delivery of the final orders through Panel.

Desired Candidate Profile

-Excellent communications skills in English (Both oral and

written)

-Good listener and active problem-solving skills

-Good interpersonal and analytical skills

-Ability to handle pressure and work on tight deadlines.

-Excellent multitasking skills.

-Ready to work in Rotational Shifts

-Demonstrate an understanding of online tutoring,

academic content writing and various facets of domain-

specific requirements and employing such understanding

in interaction with clients, allocation, after-allocation and

quality assurance activities.

- Excellent communication with the other teams in various

stages between project allocation and p

Contact - Kirti Chaudhary Please contact the HR on the mobile number mentioned below.

Digiversal is a scale stage Ed-Tech start up, catering to a large scholar base studying at the top Universities in Australia,
USA, Canada, UK, UAE, Australia and Singapore. Incorporated in 2015, the company is headquartered in Noida with regional offices
in New Delhi and Melbourne