Trainer

Role Profile

Trainer

Role Definition

The role of a trainer is to develop a competency and skill sets in anindividual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what isexpected out of training in a simple and professional way

Roles and Responsibilities

The trainer plays a pivotal role from start to end of the Domaintraining that includes the following:
1. Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skillingresources on process.
3.Structure On boarding Training requirements, Pre Process, CustomerVisits etc.
4. Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account
5. Deliverpre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedialtraining for existing employees
8.Ensure all regulatory requirements are complied with from time totime
9. Maintain trainee data andinformation
10. Generate trainingreports from time to time
11.Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customizetraining content for delivery
13.Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analystsperformance
15. Analyze trainingneeds for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction
18. Responsible towork with ops to bridge gaps during training.

Certifications and Assessments

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have
'1 Good Hands on system & applicationsexpertise
2 Fluent in English language skills
3 ExcellentCommunication and presentation Skills
4 Good Customer interactionskills
5 PC literate with good system navigation skills
6 Good Data input skills
7 MS Office (Excel, Word, Outlook)skills - Basic
8 Task Management & Organization skills
9Problem solving skills
10 Professional experience in Industryenvironment
11 Ability to engage with the client and run/leadworkshops
12 Excellent Facilitation and influencing skills

Good to have
- Advanced Research Skills
-Content Design & Development Skills
- Experience in handlingLMS activities

Experience

Must Have
1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3.Strong Communication and Interpersonal skills
4. A Passion forContinuous Learning
5. Innovative Thinking
6. EmbraceEfficiency

Good to have
Prior experience in similar role
ID Certification and Technical Skills

Behavioral Skills and Attributes

Assertive Communication
Conflict Resolution Mindset
Able to balance work and life
Good Time Management
Self-improvement Mindset
Good Stress Management/Resilience
Patience