Trainee Service Engineer Fresher's job

Ref No: R9375

For Sartorius India Pvt. Ltd., we are looking for a Trainee Service Engineer to join our team in Ahmedabad. The Instrument Services Technician will act as technical liaison between the field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize less complex product issues and to implement long term solutions.

What you will accomplish together with us:

• For assigned product, as local key technical support personal, fully understands the scope and well know how to do the routine service job (installation, repair, PM and qualification)

• Share product's service knowledge, info and experience to whole service team

• Address and resolve all aftersales service issue and inquiry related to current products

• Demonstrate thorough understanding of the products supported (installation, repair, PM and Qualification)

• Train service engineer, sales and marketing staff, and customers about the features, advantages and benefits (FAB) of the products and the applications

• Communicate effectively with customer (Inner or extern)

• Promptly respond to customer complaint

• Analyze and solve product and customer application problems

• Follow up with the “Quality Complaint Procedure"

• Trace the product quality issue, prepare relevant report and feedback to relevant quality department

• Collect competitive information and products, conduct thorough testing to figure out products advantages and provide sales with the information

• Communicate to product development engineers and management with the competitive information to help stay ahead of our competition by developing new products and new technologies

What will convince us:

• At least 0-1-year work experience

• Good command of English in writing and speaking

• Communication and coordination skill

Why Sartorius | Advantages

Sartorius’ ambition is to simplify progress in the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths

• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

• Ambitious goals and significant growth: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

• Work-life balance: Working from home at many sites

• Intelligent working environment: working in smart buildings with the latest technology and equipment

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.

The Sartorius Group is a leading international partner of the biopharmaceutical industry and the research sector. We are helping biotech scientists and engineers across the entire globe to develop and manufacture medications from the first idea to production. So more people will have access to better medicine.