Responsibilities:

1. Customer Service

2. Food Service

3. Cashiering

4. Cold Coffee Production

Customer Service:

• Provide speedy & effective Customer Service.
• Following all service standards laid down.
• Serving the customer to their satisfaction
• Ensuring customer feedback forms are collected on a daily basis
• In case of complaining customers, taking suitable action to solve the complaints
• Keeping the Caf Manager informed of all the complaints
• Responsible for table turnover
• Constantly employing suggestive selling practices to make the customers aware
• Ensuring that the customer feedback forms are filled & collecting them on a daily basis

Caf Opening Duties:

• Setting up the counter for the days operation
• Receipt of food & milk
• Receipt city store items like coffee beans, cold coffee mix, cups & stationery
• Checking the equipments (pastry cooler, AC, microwave, mixie, refrigerator, ice cube machine, freezer) for cleanliness & ensure they are in proper working condition.
• Cleanliness of the Caf interiors, exterior & servery

Caf Closing Duties:

• Cleanliness of all equipment & thorough cleaning of the Caf
• Checking the physical stock in assistance with the Caf In-charge
• Ensure food beyond shelf life is discarded & food to be retained overnight is stored at proper temperature
• Assist the Manager in compiling reports & updating registers etc.

Cashiering:

• Ensuring the printer is in working condition
• Ensuring the till has minimum float to start with
• Ensuring printer rolls & KOT pads are properly stacked
• Intimating the manager of the login password
• Login out & proper handing over physical count of cash to the next person – in the presence of the Caf Manager – every time leaving the cash counter
• Ensuring that only company approved software is used in the billing computer
• Ensuring KOT & Bills are made for every order
• Ensuring transfer-in & GNR entries are entered for the day
• Generating the necessary reports
• Filing of reports

Cold Coffee Production/Food Service:

• Ensuring that the recipes of cold coffee & cool drinks are adhered to
• Ensuring that the pastry cooler display is set up using appropriate tent cards
• The temperature of the refrigerator, freezer & ice cube machine are of desired level
• Ensuring that the microwave, mixie & oven are in working condition
• Ensuring that the shelf life of food is followed strictly & FIFO is maintained for storage
• Ensuring that the food is dispensed at standardized service temperature
• Ensuring that the food is handled using disposable gloves/tongs & never with bare hands
• Ensuring that the servery is kept clean & hygienic and avoid all sources of contaminations

Internal Interaction:

• Team Member
• Shift Manager
• Assistant Manager
• Caf Manager
• Area Manager
• City Manager
• Stores
• Housekeeper

Contact - B.Aditya - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

India's favourite coffee shop where the young at heart unwind. We're a division of India's largest coffee conglomerate, the Amalgamated Bean Coffee Trading Company Limited (ABCTCL). Popularly known as Coffee Day.With Asia's second-largest network of coffee estates (10,500 acres) and 11,000 small growers, Coffee Day has a rich and abundant source of coffee. This coffee goes all over the world to clients across the USA, Europe and Japan, making us one of the top coffee exporters in the country.