System Engineer

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Wipro India Business, a part of Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience. We harness the power of application, cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized for its comprehensive portfolio of services, our strong quality processes, rich experience in managing clients and great transformational capabilities across various business verticals enable us to align IT strategies to your business goals. From simple process changes to complex and innovative solutions, we help you harness the power of IT to achieve profitable growth, market leadership, customer delight, and sustainability. We also help you with your IT infrastructure needs in partnership with best of breed technology partners.
Our extensive IT services portfolio includes digital, analytics, consulting, systems integration, application development & maintenance, technology infrastructure services, package implementation, R&D services, and more. Wipro India has operational facilities in cities across India.