Strategy and Operations Lead, gCare, Vendor Operations

Minimum qualifications:

• 5 years of experience in project and/or program management, process improvements, and business analysis
• Experience in initiatives and operations

Preferred qualifications:

• MBA or equivalent practical experience
• Experience in management consulting, investment banking, corporate strategy, or equivalent project management experience
• Experience in structuring and executing complex analyses to support strategy in a fast-paced and constantly evolving environment

About the job

gTech provides technical support across all Google products to support our Global Sales and Partnerships teams. Within gTech, gCare takes a customer-centric, creative, and collaborative approach to provide optimization, implementation, and troubleshooting support services to Advertisers, Publishers, and Sales teams. gCare helps customers attain their business goals while providing the best troubleshooting support through different channels.

The team provides the cohesive strategic plan and execution to ensure each team is driving toward the broader plan set out by executive leadership. As a Virtual Memory Object Strategy and Operations Lead, you will redefine processes and manage execution of large-scale initiatives in partnership with business, Go-To-Market, Finance, and Staffing teams.

Responsibilities

• Work with executive leadership to define, structure, launch, and manage strategic and operational initiatives for gCare teams.
• Frame the problem in an ambiguous context to identify and structure specific analyses to the business problems for gCare and manage recommendations.
• Partner with team members to gather data, jointly conduct business analysis, and identify solutions through effective communication and project management.
• Enable critical business decision making by working with cross-functional stakeholders.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results