Sr.Travel Consulant- International Business Process-BLR

• Emails: Understand the agent's query and reply with accurate information.
• Outbound Calls: To call the agents and convert the leads
• Inbound Calls: Attending the requests and making sure that FCR is been given.
• Chats: Attending and responding the queries through chat tools. [ B2C , B2B & Mobile App ]
• Blockings: Maintaining the Hotel Blocking queue and converting them
• Re Confirmations: Two types of reconfirmation

1. Date of Booking

2. Date of Check-In

• Manual Bookings: Helping the agents to process the booking manually.
• Amendments & Cancellations: To attend all the amendments & cancellations which are requested by the agents

Essential Knowledge, Skills & Experience:

• Good Communication [ Hindi & English ]
• Strong Customer Focus
• Strong Sales Focus
• Relationship Skills
• Computer Skills & MS Office
• Able to Work Under Pressure
• Convincing Skills
• Team Player

Language Competency: Mandatory to know English & Hindi

Contact - Venkatesh P - HR

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

A leading international supplier of On-Demand software and E-commerce services to the insurance, financial, e-governance, e-learning and healthcare industries, Ebix, Inc. provides end-to-end on-Demand solutions ranging from infrastructure exchanges, front end & back end enterprise systems, outsourced administrative & custom software development solutions, and risk compliance solutions for various entities involved in these industries.