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Sr.Travel Consulant- International Business Process-BLR

2 years ago   Tourism & Restaurants   Bengaluru   364 views Reference: 15471
Job Details
  • Emails: Understand the agent's query and reply with accurate information.
  • Outbound Calls: To call the agents and convert the leads
  • Inbound Calls: Attending the requests and making sure that FCR is been given.
  • Chats: Attending and responding the queries through chat tools. [ B2C , B2B & Mobile App ]
  • Blockings: Maintaining the Hotel Blocking queue and converting them
  • Re Confirmations: Two types of reconfirmation

1. Date of Booking

2. Date of Check-In

  • Manual Bookings: Helping the agents to process the booking manually.
  • Amendments & Cancellations: To attend all the amendments & cancellations which are requested by the agents

Essential Knowledge, Skills & Experience:

  • Good Communication [ Hindi & English ]
  • Strong Customer Focus
  • Strong Sales Focus
  • Relationship Skills
  • Computer Skills & MS Office
  • Able to Work Under Pressure
  • Convincing Skills
  • Team Player

Language Competency: Mandatory to know English & Hindi

Contact - Venkatesh P - HR

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Company Description
A leading international supplier of On-Demand software and E-commerce services to the insurance, financial, e-governance, e-learning and healthcare industries, Ebix, Inc. provides end-to-end on-Demand solutions ranging from infrastructure exchanges, front end & back end enterprise systems, outsourced administrative & custom software development solutions, and risk compliance solutions for various entities involved in these industries.