Sr.Travel Consulant- International Business Process-BLR
2 years ago Tourism & Restaurants Bengaluru 364 views Reference: 15471Job Details
- Emails: Understand the agent's query and reply with accurate information.
- Outbound Calls: To call the agents and convert the leads
- Inbound Calls: Attending the requests and making sure that FCR is been given.
- Chats: Attending and responding the queries through chat tools. [ B2C , B2B & Mobile App ]
- Blockings: Maintaining the Hotel Blocking queue and converting them
- Re Confirmations: Two types of reconfirmation
1. Date of Booking
2. Date of Check-In
- Manual Bookings: Helping the agents to process the booking manually.
- Amendments & Cancellations: To attend all the amendments & cancellations which are requested by the agents
Essential Knowledge, Skills & Experience:
- Good Communication [ Hindi & English ]
- Strong Customer Focus
- Strong Sales Focus
- Relationship Skills
- Computer Skills & MS Office
- Able to Work Under Pressure
- Convincing Skills
- Team Player
Language Competency: Mandatory to know English & Hindi
Contact - Venkatesh P - HR
This is a walk-in to proceed further contact HR at the venue on date and time mentioned.
Company Description
A leading international supplier of On-Demand software and E-commerce services to the insurance, financial, e-governance, e-learning and healthcare industries, Ebix, Inc. provides end-to-end on-Demand solutions ranging from infrastructure exchanges, front end & back end enterprise systems, outsourced administrative & custom software development solutions, and risk compliance solutions for various entities involved in these industries.