Sr.Manager ROC Quality & Training Programs

Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.

As Sr. Manager, you will work as a strategic advisor to the internal and external stakeholders while driving the adoption and engagement of our WW ROC programs for quality and training. This role requires you to think big, dive deep and showcase your people management and program management skills. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will lead a diverse team across various levels and capabilities (program managers, trainers and business analysts) to drive results for our Transportation Operations in NA and EU. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities and operational initiatives. You will be responsible for developing long term OP planning, 3YP (three-year vision plans) and strategic roadmaps for quality and training. In addition to the above long-term strategic planning, you will partner closely with operations, workforce planning, learning partners and technology teams to operationalize and deliver the Q&T plans in mid and short term. You will also set and drive the culture of defect reduction through continuous improvement cycles while driving accountability across multiple business units in order to deliver large scale high visibility/ impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.

It's an exciting role where you will interact with the Sr. leaders (Directors and VPs) from different organization in NA and EU. Also, you will be part of some key global initiatives and new programs to be launched in NA and EU.

Key job responsibilities

Key job responsibilities

• Provide support to a large global team and drive key business initiatives to meet end customer objectives
• Monitor progress against goals, anticipate and mitigate risks and ensure seamless delivery through effective mechanisms such as monthly/ quarterly reviews, report outs
• Build relationships with technology and operations teams across multiple Orgs globally
• Identify and resolve complex issues, and take swift decisions even under unfamiliar or ambiguous circumstances
• Own multiple projects and driving them to closure, be an advocate for the end customer
• Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Designing and developing strong relationships with senior stakeholder
• Ensuring high quality standards for interviewing and hiring employees at all levels of the org.
• Responsible for developing long term plans-3YF and OP plans for Quality and training.

Amazon is a equal opportunity employer

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• Experience managing teams of 6 or more

Preferred Qualifications

• MBA

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earths most customer-centric company, Earths best employer, and Earths safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.