Sr.Associate Site Merchandiser, Amazon Care

Job ID: 2154767

We are looking for a talented, driven and experienced Associate Site Merchandiser (ASM) for Amazon's healthcare business. At Amazon Care, we are on a mission to make healthcare easy. We are developing a patient-centric healthcare experience that is personal, transparent, and convenient. You should apply for this role if you feel excited about being part of a startup team building India-first products within Amazon. It is a pivotal role that will contribute to the evolution and success of one of the key priorities of the organization by enhancing the customer journey and helping customers discover products they require. Joining the team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.
Technical requirements include HTML, XML and Excel, plus the ability to learn our in-house tools quickly. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, and work well with multiple teams. In addition to having first-class written and verbal communication skills, this Site Merchandiser will be able to prioritize to meet deadlines in a fast-paced environment. The ideal candidate will be innovative and internally motivated and have strong interest in and some experience with online merchandising. Most important leadership principles in this role are: Ownership, Dive Deep, Bias for Action, Insist on highest standards and Deliver Results.


Key job responsibilities

• Coordinating and managing resources to provide thorough and authoritative browsing experience on Care pages
• Tracking and analyzing customer needs based on customer behaviors including searching, browsing and booking consultation, identifying problems and opportunities and responding accordingly, engaging the cross-functional team where necessary
• Planning and executing the site merchandising calendar. This includes email programs, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results
• Develop merchandising for large store-wide promotions, and work closely with category managers and marketing to schedule promotions
• Create emails, category pages, brand stores, campaigns, and develop and manage free search improvement projects
• Synthesize and analyze relevant content metrics
• Regularly develop, test and analyze new merchandising tactics that help in increasing consults/day and increase conversion rates, documenting the results and sharing best practices with the team

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
The Sr. Associate - Site Merchandiser must be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following:

• Responsible for planning and executing best in class site and offsite merchandising strategies.
• Designing and executing online campaigns which improve customer experience
• Strong communication skills; experience in coordinating teams and communicating to Category Managers
• Strong bias for action and ability to prioritize
• Ability to use hard data and metrics to back up feature and customer segment recommendations
• Working independently on key deliverables
• Aptitude for organization, flexibility and producing results in a fast-paced environment
• Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quickly

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

• 2+ years of experience
• Demonstrated ability to use hard data and metrics to back up feature and customer segment recommendations
• Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quickly
• Ability to coach other Associate Site Merchandisers

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Amazon.com, Inc., is an American multinational technology company based in Seattle, with 750,000 employees. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Microsoft.