Sr. Data Miner, Global Analytic Fresher's job

Requisition #: R1297590

Preferred Skillset:

• Demonstrated Ability to understand and analyze NPS and CSAT trends & generate CX insights
• Must be competent in performing deep-dive analysis on Customer VOC and leverage the CX insights to boost NPS/CSAT metrics
• Ability to communicate the analysis results efficiently and effectively with client stakeholders
• Must be competent in MS Excel and have a solid background in all MS Office products.
• Excellent oral and written communication skills. Ability to effectively present information to internal and external associates
• Ability to work independently, determine priorities, meet critical deadlines and manage expectations. Customer Relationship Management.

Roles & Responsibilities

• Accountable to key performance indicators, primarily Customer Satisfaction and Project handling.
• Will be directly handling various phases of a typical analytics project such as, interacting with client while working on the project, generating insights, implementation and presenting findings to clients.
• Quantitative and qualitative data analysis and identify performance improvement opportunities via MS pivot table, cross tab or other tools.
• Understand business/operational process, analyze process and come up with process improvements ideas. Deliver those ideas to client within time limit.
• Perform root cause analysis and input to improvement initiatives, identifies possible gaps that may be contributing to lower key metric results.
• Gather internal/external client requirement, analyze them and document them.
• To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of the processes.
• Produce documentation of key insights, solution recommendations, and solution business case and action plan results for incorporation into internal or client review.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.