Sr. Associate-Transaction Processing

Job Description:

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.

Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards.

Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.

Qualifications:
Our most successful candidates will have:

• 
  English proficiency language skills (maintain an English conversation, be able to read and write in English)
• Negotiation Skills
• Collection Skills
• Able to work positively in a fast-paced, changing environment.
• Ability to multitask and have excellent organizational skills.
• Building rapport, be able to show empathy
• Effective Communication skills
• Working knowledge of PC Environment
• Comfort and familiarity with desk top tools
• High School Diploma is required (Bachelor’s degree is a plus)
• Experience working in a customer-centric environment is a plus
• Experience working in finances related field is a plus
• Experience working in collections is a plus.

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.