Sr Supervisor, Delivery Excellence

Requisition #: R1224096

JOB ANALYSIS:

• Primary Functions/Responsibilities: Critically evaluate information gathered from multiple sources, reconcile conflicts, recompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements.
• Utilize your experience in using company-wide requirements definition and management systems and methodologies required.
• Successfully engage in multiple initiatives simultaneously
• Work independently with users to define concepts and under direction of Black belts
• Drive data driven decision making culture within the specific account or function.
• Strong analytical and business skills required, including a thorough understanding of how to interpret business needs and translate them into intelligence and data analytics.
• Excellent verbal and written communication skills and the ability to interact professionally with adverse group, executives, managers, and subject matter experts

Skills & Knowledge

Necessary

• Proven business analysis skills
• Excellent skills in Microsoft Skills and Power Point Presentation
• Working Knowledge on Tableau/Power BI, formulating dashboards, creating visualization
• Excellent attention to detail
• Excellent communication skills

Desirable Ability to:

• Knowledge on handling data through any Database - MS SQL, My SQL, PostgreSQL etc.
• Lean Six Sigma knowledge
• Familiarity in US markets and clients for Voice Inbound processes

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Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.