City:

Navi Mumbai

State:

Maharashtra

Job Description:

Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate - Quality. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Senior Associates in this role get to:

Keep management updated: Relay vital information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Monitor calls, chats and e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program.

Qualifications:

Our most successful candidates will have:

• Attention to details
• Ability to work in a fast-paced environment
• Good working knowledge in MS Office applications
• Ability to adjust quickly and smoothly to changing priorities and conditions
• Ability to interpret data, identify trends, and make suggestions for improvements
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Proactivity in developing trust and professional rapport with employees and team members; work as a team-player
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

We have 22 global offices spread across 10 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences