Software Support Internship Fresher's job

About the internship

Selected intern's day to day responsibilities include:

1. Implement ADDA product for new and current clients

2. Own the successful onboarding of customers on ADDA product until it goes-live

3. Handle the delivery of training on ADDA for both administrators and end-users

4. Make product enhancement requests based on current and future software capabilities

5. Provide training and post-implementation support

6. Troubleshoot and resolve customer complaints/queries in accordance with the agreed maintenance and support procedure (phone, email, and in-person support)

7. Travel to clients place for training

8. Work on root cause analysis and resolving software and hardware issues

9. Manage customer relationship and be the single point of contact for customer queries

10. Track application-related issues with clients and drive them to closure

11. Coordinate with various teams to ensure that incidents are effectively resolved within SLA and escalate during critical and high priority incidents tagged, and ensuring more expertise is available to resolve the incident within the said SLAs

12. Ensure that the incidents are accurately isolated and diagnosed

13. Identify incidents that need special attention or escalation

14. Handle the testing of functional scenarios, compatibility, UI, and user acceptance

15. Report enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 5th May'21 and 9th Jun'21

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Demonstrated ability to implement SaaS product with project management skills

2. Good Hindi speaking skills

Number of openings

3

ADDA is the most comprehensive SaaS product for residential communities, globally. With 2 products- ADDA ERP & ADDA security, across 3 mobile apps and a robust portal, ADDA is used by 5,00,000+ households, 7,00,000+ HNI users across 90 cities in 3 countries, and processes annual transactions worth INR 3,000 crore. ADDA (3Five8 Technologies Private Limited) provides every tool needed for the smooth and efficient running of any residential community.