Service Management Consultant

Ref: 1081883

• A process savvy individual with an eye for quality. Must have implementation experience of Quality frameworks and Delivery Excellence methodology used in Quality Management and IT industry.
• Sound Knowledge of delivery methods and frameworks (Project & Service Management , Agile, ITIL ). Good understanding of industry best practices and its implementation

Primary Skills

• Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
• Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
• Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup
• Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
• Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
• Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
• Ensure readiness of the account project for internal and external audits, Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL, Agile Service Management

Secondary Skills

• Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
• Participate / Conduct focus reviews and deep dive reviews of critical projects, Knowledge sharing and guidance to team members

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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of almost 220,000 team members in more than 40 countries. The Group reported 2019 global revenues of EUR 14.1 billion.