Service Desk Engineer

Experience Required

· Excellent Communication Skill – Written and Verbal

· Strong technical aptitude (associate with international technical product/ service certification preferred) – should have good understanding of technical concept, server operating systems, client applications, networking equipment for home & office, backup applications, security applications etc.

· Excellent technical skills (Service Desk, Infrastructure Management, Application support, security services, mobility services)

· Deliver results with minimal or no supervision.

· ITIL understanding is a requirement/certification preferred.

· Hands on experience in ITSM tools (Service Now, Remedy)

· Worked on Linux, MAC, Windows, Macintosh and related hardware and software.

· System level software (e.g. VPN, encryption, Automated backup) and device issues (for attached hardware devices) for windows, Macintosh

· Remote access (hard/soft token, VPN or any other remote access mechanisms)

· Network connectivity/ Access issues (e.g. both office and home network for remote employees, remote access, wireless etc.)

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ billion organization with 148K+ professionals across 90 countries helping 1250+ global customers, including Fortune 500 companies. It is focused on leveraging next-generation technologies including 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. It is the only Indian company in the world to receive the HRH The Prince of Wales Terra Carta Seal for its commitment to creating a sustainable future. It is the fastest growing brand globally in brand value rank and among the top 7 IT brands globally in brand strength with AA+ rating. With its NXT.NOWTM framework, Tech Mahindra aims to enhance Human Centric Experience for its ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. It aims at delivering tomorrows experiences today and believes that the Future is Now.
Tech Mahindra is the part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology and financial services in India and is the worlds largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.