Service Advisor

Competencies

Social and interpersonal competence

• You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible.

• You show a lot of initiative. You are persuasive and are able to make decisions on your own.

• You professionally implement all Skoda specifications on customer oriented conduct.

• You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues.

• You are good listener and are empathetic towards customer concerns, requirements and willing to understand customers problem.

• You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction.

• You are team player and capable of liaising with workshop staff for getting the work done in desired timeline.

• You are honest with customers and offer them solutions that take time and costs into account.

• You actively approach customers, thus showing excellent communication skills.

Method and process competence

• You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems.

• You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction.

Technical competence

• You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.

• You are capable of transforming customer requirements into technical instructions for internal communication.

• You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

Tasks

Main tasks

Service reception

• Initial contact with the customer where you determine the customer and vehicle data.

• Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.

• Documenting the customers concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.

• Presenting the current service offers to the customer, offering additional services as well as services that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.

• Precise communication on time and cost estimate for further approval from customers.

• Information on available contact channels (i.e. voice calls, video calls, SMS, email) and share the contact details for further communication.

Work preparation

• Prepare workshop order with accurate translation of customer concerns into technical work instructions.

• Explaining and handling over the workshop order to the Job controller for necessary work.

Diagnosis

• Performing a visual inspection and taking a workshop test drive.

Repair/maintenance

• Monitoring the degree to which maintenance and repair orders have been completed and coordinating order additions with the customer and the workshop.

Order completion

• Reviewing the work done and ensure the completion as per the customers requirements.

• Ensuring that the customers vehicle is in order and clean.

• Triggering the invoicing process after maintenance and repairs has been completed.

• Informing customer about readiness of vehicle

• Transparent documentation for the customer of all the open work that has been performed and all the required parts.

Vehicle handover

• Taking a test drive after the repairs, if required or as requested by the customer.

• Preparing for customer consultation and coordinating vehicle handover with the customer.

• Greeting the customer and taking back the courtesy car.

• Explaining the performed work and invoice to the customer.

• Conclude the meeting with customer feedback and information on next service due, online appointment facility for future visits. Extend warm greetings.

Service follow -up/customer support

• Making the service follow-up call after 3 days of delivery, for ensuring customer satisfaction.

• Resolving customer conflicts constructively

Contact - Bhargavi - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

We take pride in being one of the very few authorized dealers and service centers of KODA Auto in the states of Telangana and Andhra Pradesh, Mahavir Auto, wholly owned Subsidiary of Mahavir Group of companies, began its journey as an Authorized Dealer of KODA Auto India in 2002. Our specialization in selling and servicing passenger cars is unrivaled in the states that it operates. Mahavir Group was launched in 1991 and has completed more than a decade of operations as a pioneer dealership. It has succeeded in setting a network standard that has been a benchmark amongst all automobile dealerships.