Senior Trainer Learning and Development- female only

• Batch training for the new employees in the contact center
• Conduct refresher sessions for the sales & service calling team
• Calls audit & do the analysis to check the quality of the contact center
• Weekly monthly dashboard published for various campaigns to gaze the performance
• Coordinating with all the business units for Learning management system
• Develop content for the training as per the latest trend of the market
• Feedback sessions on audits for the contact center agents for the performance improvement
• Be a part of calibration sessions to reduce the variance
• Sharing process gaps for the process improvement and standardization
• Attend meetings with the various BUs on the assigned tasks
• Assist in employee engagement activities
• please Contact - Pratiksha Rai no given below

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.