Senior Trainer

Job Overview

Netskope is looking for a candidate who is highly organized and can work independently in a fast-paced environment. Candidates should have the flexibility to learn new products and technologies quickly and convey this knowledge to IT security professionals. Your primary responsibility will be to present formalized technical training courses on the Netskope Security Cloud platform. You will also assist in creating courseware and content that will be used to deliver instructor-led training, virtual and on-demand videos (such as vILT courses, online courses, video tutorials, etc) to Netskope's customers, partners and employees. These are generally lecture with hands on labs ranging from 2 – 5 days in length. The Technical Instructor delivers and helps to develop and maintain Netskope content for training, assessment and consulting services. The Technical Instructor works closely with Netskope Academy Instructional Designers, other instructors, product managers, engineers, partners to improve the training material and update training and consulting content as new features or products are introduced into the market.

As part of the Netskope Academy training team that supports a global customer and partner network, this position requires domestic and international travel of up to 60% of the time.

Role Responsibilities:

• Deliver formal technical training classes with a high degree of technical accuracy and instructional acumen. Assist in the design, development and maintenance of training curriculum for varying technical audiences. This includes assistance with updating curriculum and materials as new features and functionality are introduced. The successful candidate will help to create Stories and Use Cases to frame and elaborate the course learning goals in the context of real-world applications
• Assist in the design, development and maintenance of presentation content, quizzes, certification exam questions and a job-task analysis for training courses.
• Assist in the design, development and maintenance of lab exercises and guides to give students hands-on experience in training labs and provide supporting material for post-training reference.
• Support peer field trainers to ensure engaging delivery of courseware to students
• Self-manage your projects with a high degree of organization, report on updates, be accountable and keep the Netskope Academy management and your peers abreast of project status.
• Develop strong working relationships with subject matter experts (inside or outside the company) to validate course design and content.
• Drive Partner and End Customer training efforts to satisfy training demands.
• Continuous use of Customer Satisfaction metrics to gain and apply feedback from students, trainers, and SEs from all training activities.

Required Capabilities and Skills:

• Overall 8 + Years of experience
• 3+ years recent applicable experience delivering and/or developing instructional content to enterprise-class customers.
• Excellent knowledge and experience with network security technologies including but not limited to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
• Working knowledge of HTTP(S), DNS and Layers 4-7.
• Working knowledge of cloud applications and technologies for SaaS, Iaas/PaaS and Web.
• Experience in leading live and remote training sessions, preferably to a distributed audience.
• Experience writing clear step-by-step instructions to meet well-defined objectives
• Project management skills, including clear communications, to keep management and your team peers apprised of status and to get help when you need it
• Bachelor’s degree in a technical discipline

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Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.