Role Objective

To drive the sales strategy by achieving the sales targets, engaging with the customers, explaining the offerings of the store, assists them in choosing the jewellery and complete the sales transaction.

1. Primary Responsibilities

Sales and Customer

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Direct customers by escorting them to racks and counters and introduce various product offerings to customers and influence their buying decision.
• Negotiate/close deals, understand & handle queries and complaints of the customer and address with the right solution.
• Advise customers by providing accurate information (e.g. product name, features, making charge, stone charge etc.)
• Provide excellent customer service (especially during peak times) and ensure customer satisfaction in each sale.
• Inform customers about discounts and special offers and enrol maximum customers in Schemes.
• Assist the customer when there is sales return or repair work.
• Gather feedback from customers or prospects and share with the Manager and prepare frequent review reports with sales and financial data.
• Prepare the estimate of the products selected and process payments by totalling purchases and billing.

Stock

• Count the stock daily and record the opening stock and closing stock in the section allotted.
• Report the sold stock to the section head for maintaining stock of the section; ensure timely stock replenishment.
• Transfer the stock to the locker daily and ensure that ornaments are handled with care.

Work area & Display

• Responsible for proper and attractive display of the products at the appropriate counter, free from dust and dirt.
• Ensure timely transfer of the stock to the locker at the close of the day.
• Ensure safety of jewellery displayed to customers and communicate any potential theft promptly to the superiors.

Marketing

• Provide support to the marketing team for potential customer visits and exhibitions.
• Identify potential customers and refer them to the store.
• Conduct advertisement analysis of the competitors, update product knowledge and inform superiors about the latest trends in the market.
• Assist in BTL marketing.

Internal process

• Adhere to the standard operating procedures in the store
• Adhere to cost savings practices undertaken in the store

People development

• Continuously strive for self-development by actively seeking opportunities for growth.
• Ensure adherence to timelines for completion of performance appraisal for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Functional Responsibilities

• Increase profitability and ensure setting/meeting sales targets, including motivating staff to do so.
• Identify the quality of gold by manual testing as well as by using the Gold check karat analyser.
• Help the sales trainees in acquiring product knowledge and educate them with Companys selling system.

Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.

Contact - Abhishek M U - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

Malabar Gold & Diamonds is the flagship company of Malabar Group. It was established in 1993 in Kozhikode, Kerala. Today, it has a strong retail network of over 190 outlets spread across nine countries, 10 wholesale units in addition to offices, design centers and factories spread across India, Middle East & Far East. The company currently ranks among the BIG 5 jewellery retailers globally.