Senior Manager - OTC (CPG036776)

We are inviting applications for the role of Senior Manager, Order to Cash

We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team size of ~50 people

Responsibilities

• Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive and predictive while developing mitigation plans
• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth

Qualifications we seek in you!

Minimum qualifications

• Understanding of Insurance Industry and excellent knowledge of Billing & receivables management – Cross all of property & casualty products
• Excellent operating skills- People management, Client management and managing basic hygiene operations
• Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
• Ability to prioritize and manage effectively across many competing and concurrent tasks
• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
• Leverage lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Preferred qualifications

• Masters in any stream except technical

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide.