Senior Executive- Sales & Services
1 year ago Marketing & Communication Latur 74 views Reference: 30915Job Details
Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.
* Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
* Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.
* Drive sales through the engagement of customers through suggestive selling by building their confidence.
* Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
* Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
* Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
* Understand & handle queries and complaints of the customer and address them with the right solution.
* Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
* Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
* Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
* Gather feedback from customers or prospects and share it with the Manager for business improvement.
* Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
* Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
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