Senior Advisor, Business Intelligence (I8)

Dell Technologies is driven by data. Our business is built on the understanding that data creates value and drives progress. So, we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.

Join us as a Senior Advisor on our Business Intelligence team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Business Intelligence Advisor, you will evaluate business data to produce meaningful insights and metrics, identifying trends that improve business performance. You will encourage best practices and knowledge sharing within the organization, and as a trusted advisor to the business you will also support end users to determine information requirements.
You will:

• Lead team for design, build and operationalize analytics of in warranty web Browse failure identification, root cause, action plan to eliminate weekly failures to goal
• Lead team for requirements and implementation plan of VA for community Browse visitors to meet weekly resolution goals
• Lead team for design, build, and test the In Warranty case management workflow to capture and move customer cases from Khoros Community thread -> Khoros Care via Khoros Chat -> Sprinklr -> SFDC and then back to an updated/published public solution.
• Ensure sustaining operational processes for Community as a Contact Channel. Ensure reporting to prove goal attainment; ensure weekly attainment reporting communication
• Prepare executive communication: Program decks, timelines, resource needs, newsletter updates, stakeholder updates (3CT spreadsheets, etc.)

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Proven working experience in project management
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skill
• Must have deep knowledge of standard Tech Support Case Management Processes, Procedures, Systems and Metrics
• Bachelor's Degree in appropriate field of study or equivalent work experience

Desirable Requirements

• Project Management Professional (PMP) / PRINCE II certification is a plus

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.