SALES OPERATIONS ANALYST-SALES AND SOLUTION ENABLEMENT

Skill required: Sales and Solution Enablement - Sales Operations (Sales Excellence)

Designation: Sales Operations Analyst

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle. You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goals In this role you will deliver end-to-end sales and pricing process support for client account teams, Leadership, and other internal teams across Accenture. Champion best practices and sales and pricing process standards and provide triage support and training for sales tools. Support Sales Excellence Leadership and Business Partners in driving efforts across multiple Sales Excellence service areas, driving the execution of our sales processes. Drive continual improvement through automation and a standardized service delivery.

Written and verbal communication Education and Qualifications:
3 years of previous work experience in a related field: BPO, Customer Service Support, Operational Services, Shared Services Organizations. - Required.
Corporate environment experience - Required.
Advanced proficiency in Microsoft Office - Outlook, Word, PowerPoint, Excel, SharePoint, PowerBI and CRM. - Required
Microsoft MSX CRM and SNOW ticketing system experience - Highly Preferred.
BA/BSS from an accredited institution. Skills and Specifications:
Ability to speak, write and read the English language - Advanced.
Ability to prioritize amongst multiple urgent and important things.
Able to establish and maintain healthy working relationships with people in course of work.
Good judgment and decision-making skills.
Good professional appearance.
Key competencies: adaptability, action-oriented, accountability and drive for results, cross-boundary collaboration.
Excellent interpersonal communication skills combined with a helpful attitude.
Good communication (email, chat or phone), analytical and problem-solving skills with multitasking ability during pressure situations.
Able to work independently with or without any supervision.
Flexible, adaptable, and should be able to demonstrate enthusiasm with high levels of patience.

Duties and Responsibilities: Key responsibilities include but aren t limited to:
Respond to requestors inquiries by ticketing system/mail/chat within the SLAs stablished.
Responsible for the resolution of assigned cases following the business rules.
Responsible for the follow-up of assigned cases until final resolution is reached.
Responsible of maintaining the system of record updated according to stablished business rules on daily basis.
Responsible for providing superior quality services to the requestors.
Responsible for providing the support and guidance as per the norms of the organization.
Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards.
Responsible for maintaining high levels of professionalism and remains updated with various organizational procedures (internal and external) as well as additional areas related to the specific role.
Responsible for attending meetings, training sessions, etc., and making sure self-contribution to the team s objectives and goals achievement.
Responsible for providing key insights on the services provided.
Responsible for scheduling high level meetings for complex support requests.