Sales Manager

Roles and Responsibilities

1. Customer Engagement: Engaging with customers to understand their needs, providing product information, and offering guidance on furniture and interior design choices.

2. Sales Generation: Actively promoting products, persuading customers to make purchases, and meeting or exceeding sales targets.

3. Product Knowledge: Developing a deep understanding of the furniture and interior products available in the store, including their features, benefits, and pricing.

4. Customer Service: Providing exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.

5. Consultation and Design Assistance: Assisting customers in selecting appropriate furniture pieces and offering suggestions for interior design concepts that align with their preferences and requirements.

6. Order Processing: Managing the sales process, including taking orders, verifying product availability, coordinating delivery or installation schedules, and ensuring accurate billing and payment collection.

7. Visual Merchandising: Maintaining appealing and well-organized product displays, ensuring the store's visual aesthetics are attractive and align with current interior design trends.

8. Market Research: Keeping abreast of market trends, competitor activities, and customer preferences to provide insights that contribute to the store's sales strategies and product selection.

9. Follow-up and After-sales Support: Following up with customers after purchases to ensure their satisfaction, handling product returns or exchanges, and assisting with any after-sales service or support needs.

10. Relationship Building: Establishing and nurturing long-term relationships with customers, architects, designers, contractors, and other industry professionals to drive repeat business and referral opportunities.

Desired Candidate Profile

We are looking for a candidate with certain key qualities -

1. Retail Experience: Previous experience in the retail industry, particularly in furniture and interior sales, can be beneficial. It demonstrates knowledge of the industry, customer behavior, and effective sales strategies.

2. Leadership Skills: The candidate should have strong leadership abilities to effectively manage and motivate the store team, delegate tasks, and foster a positive work environment.

3. Product Knowledge: A good understanding of furniture styles, materials, and interior design concepts is important for guiding customers and assisting the sales team.

4. Sales and Business Acumen: The candidate should possess excellent sales skills and a strategic mindset to drive revenue growth, set sales targets, analyze performance metrics, and implement effective sales strategies.

5. Customer Focus: A strong focus on customer satisfaction and delivering exceptional service is crucial. The candidate should prioritize meeting customer needs and resolving any issues or complaints.

6. Communication Skills: Effective communication, both verbal and written, is necessary for interacting with customers, managing the store team, and collaborating with suppliers, contractors, and designers.

7. Organizational and Problem-Solving Skills: The ability to prioritize tasks, manage inventory, handle logistics, and solve problems efficiently is essential for effective store operations.

8. Team Building and Management: The candidate should have experience in recruiting, training, and managing a team of sales associates, ensuring they are motivated, well-trained, and equipped to meet sales targets.

9. Analytical Skills: An understanding of data analysis and using metrics to make informed decisions can help in monitoring and optimizing store performance.

10. Adaptability and Flexibility: The candidate should be adaptable to changing market trends, able to handle multiple tasks, and flexible in working hours to meet the demands of the store's operations.

Please contact Abhishek M 'HR Number' metioned in below.

Ananta Interio is a chain of Furniture and furnishing stores. Driven by a strong passion for beauty and functionality we are known for offering the best and highest quality of products and services to our customers.