Product Operations Manager Lead, Buying Platforms

Minimum qualifications:

• Master's degree in Computer Science or equivalent practical experience.
• 15 years of experience managing the full Salesforce implementation lifecycle for delivery of systems solutions.
• Experience with technical fluency and system implementation in one or more of the following: Go-to-Market domains, CRM, Support, and/or Marketing.

Preferred qualifications:

• Salesforce certifications.
• Experience with Salesforce platform technologies (e.g., Apex, Lightning framework).

About the job

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Provide subject matter expertise, guidance and recommendations for Salesforce Sales cloud, Service cloud or Marketing cloud. Project manage multiple Salesforce implementations, analyze business requirements, create solution designs, and perform Salesforce configurations.
• Partner with business stakeholders to define and implement solutions that improve internal business processes. Work closely with application engineers to manage ongoing projects and translate business requirements into actionable solution designs, create detailed functional design, perform systems configurations, and develop test cases and test plans.
• Analyze Integration requirements and provide solution design to integrate first-party applications with Salesforce. Participate in systems implementation projects (e.g., requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
• Establish specifications for new projects by developing project goals, phases, and budgets. Increase efficiencies (e.g., Faster time to Market, Lower Total Cost of Ownership) for Salesforce Hub (SHG) users.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results