Product Consultant

• Provide best-in-class service to all incoming client queries (Calls + Emails) related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Meet required service levels for the process
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary

Morningstar, Inc. (Ticker: morn) a US Based NASDAQ listed Company. It is a leading provider of independent investment research in the United States and in major international markets.