Performance Strategist Manager, Customer Success Acceleration

Minimum qualifications:

• Master's degree in Marketing, Technology, or equivalent practical experience.
• 12 years of experience in digital marketing or digital media/advertising sales.
• 2 years of experience managing teams.

Preferred qualifications:

• Experience working with ambiguity and growing in a rapidly changing business environment.
• Knowledge of advertising solutions and the media landscape.
• Ability to work, partner, and influence cross-functionally.
• Ability to set a goal for a cross-functional team, and translate this into quarterly goals.
• Excellent global communication and presentation skills.
• Excellent analytical/structured problem-solving and partnership skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The gCare Google Customer Solutions (GCS) team plays a critical role in Google's success, supporting Sales teams, advertisers, and products that enhance business potential. Our goal in gCare GCS is to be trusted experts for our customers, internal stakeholders, and create a growing ads ecosystem where our customers are successful.

In addition to consulting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users.

The gCare GCS Customer Success Acceleration (CSA) team is designed to drive high-value and impact for businesses. We develop customer-centric strategy and solutions to meet the business/marketing objectives of our advertisers.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Manage and drive the mid-market sales strategy for the organization and understand the landscape, customer needs, and opportunity across the mid-market segment of customers.
• Lead a team of Digital Marketing Strategists, inspiring them to deliver excellent performance and business value, by providing mentorship, career evaluations, and facilitate professional development plans.
• Partner cross-functionally with Sales, Marketing, Product, and Strategy Operations teams to develop, enable, and execute Go-To-Market strategy.
• Be able to achieve quarterly goals and growth objectives.
• Lead and enable a growing team culture and equitable environment.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results