Partner Support Specialist, Benefits

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in process/policy/program design for service organizations.
  

Preferred qualifications:

• Experience in managing transformation projects.
  
• Experience developing and maintaining reliable process documentation.
  
• Excellent client management and influencing skills.
  
• Excellent process design skills.
  

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Partner Support Specialist, you will serve as a Subject Matter Expert (SME) across a dedicated set of processes for the functional pillar. In this role, you will aggregate service line metrics and user insights to deliver business reviews, and drive a service roadmap. You will perform cross-functional collaboration, resolve escalations, ensure documentation is up-to-date, and connect the dots across multiple teams.

Responsibilities

• Support the service roadmap and oversee end-to-end service delivery in line with objectives.
  
• Design process and program improvements to address business needs, improve efficiency, and customer satisfaction. Design and plan the rollout of service changes.
  
• Develop subject matter expertise on the program, policy, or process aligned to this service area and manage policy/process escalations.
  
• Work closely with User Support to develop and maintain resource documentation including process mapping, training materials, and knowledge management.
  
• Support the Partner Support Manager to maintain service delivery commitments and share user insights back to clients and partners.

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Google is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics.