O2C Specialist (cash App)

About the job

• Manually post incoming bank statement for those receipts not auto applied on a daily basis, using mass upload where available
• Ensure the amount that posts in SAP via auto cash reconciles with the bank totals
• Process all customer payments (Cash, Check, BoE etc.) as per the remit on day of receipt
• Create daily report of unallocated cash for review and input by regional team, clearing payment as soon as detail is received
• Clear all unallocated payments as per policy and process customer refund if allocation is not possible
• Ensure the Direct Debit posted totals in SAP match bank totals received
• Post failed DD and CC, rejected checks back to customer account for collection by collections team
• Create and approve payment runs for Alcon initiated payments and refunds
• Run and monitor BOTs effectiveness, suggesting improvements when required
• Ad hoc reporting, research activities and Monthly KPI report
• Process offset requests originating from customers and collections teams
• Timely communication with regional & local AR teams/business function as required
• Clear and customer oriented communication with Alcon customers and regional teams in order to reconcile payment
• Process reversal and resetting requests as received
• Daily reconciliation of the bank clearing accounts (Research and resolution of recon out of balance)
• Ensure all activities are performed in a compliant way that supports RCM & AFCM controls
• Provide audit support through data/documentation gathering
• Support the delivery of service levels and KPI targets
• Support month-end/closing activities timely and in accordance to Alcon requirements and guidelines.
  

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.