Mobile service engineer

Establish and maintain the upkeep of service centers

2. Liaison with center manager and team for service operations

3. Ensure customer satisfaction to avoid escalation of issues

4. Motivate and manage team of the service center and care center personnel

5. Responsible and accountable for service deliverables

6. Mentor and counsel engineers whenever necessary

7. Control the flow of incoming calls for on-site support of services

8. Manage costs/expenses of service and care center within given

guidelines

9. Ensure their is adequate amount of manpower to cater to all customer

calls

10. Providing necessary skills/training to the team members based on

needs and gaps

11. Ascertain care center personnel are working in sync to support walk

in customers

12. Encourage the team to enhance their performance levels by

identifying gaps and needs

Experience Requirement :

2 - 4 years in After Sales Service

Skills & Competencies :

1. Familiarity with the territory

2. Knowledge of device repair operations

3. Knowledge of product and market

4. Team management skills

5. Problem-Solving skills

6. Customer focus

7. Understanding of business training requirements

To Speak with the employer - Mobile number given below

RSI is doing  Basic Level and Advanced level Repair Services (L1 ~ L4) of Mobiles Phones, Laptops, Laptop mother boards, Tablets, Desktops, Set-top Boxes, Data Cards, LED/LCD TV mother boards and for all types of electronic products. Importing Mobile Phones and accessories and providing Warehouse Management Services and Front End Support Services.