Medical Information Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Global Inbox management, case processing of adverse event reports, product quality complaint reports, and medical inquiries.
• Data entry and triaging of adverse event reports, product quality complaint reports, and medical inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Identify adverse events and product complaints during data entry of medical inquiries.
• Utilize writing skills to write and file adverse event reports and product quality complaint reports.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Metrics: Maintain and contribute toward process improvement that positively impacts metrics associated with activities of the Medical Communications department; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications department.
• Hours: At least 40 hours per week. Able to work full time and be flexible with work scheduling as required by clients and management
• Travel: Not required.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education:D, Master of Science (Msc), B.Pharm, M.Pharm, or any other Life Sciences degree.
• Experience and/or Training: Excellent customer service skills, excellent verbal and written communication skills, and strong clinical background
• Must speak, read, and write in English fluently.

PREFERRED QUALIFICATIONS:

• Experience and/or Training: 0-2 years of Pharm.D experiences in Call Center, Medical Information, pharmacovigilance, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. Utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior

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