Manager, Technical Solutions Engineering, Google Cloud Platform

Minimum qualifications:

• 12 years of experience in technical support engineering or a similar role.
• 3 years of experience managing a technical, customer-facing team.
• Experience with one of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
• Experience with distributed systems, Linux or Windows and TCP/IP networking.

Preferred qualifications:

• Experience implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, commerce engines, and Linux/Unix operating systems.
• Experience managing Enterprise customer relationships and advocating for issues or needs.
• Ability to analyze data using a structured query language.
• Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
• Excellent business acumen, strategic thinking, and creative problem-solving skills.

About the job

In this role, you will work with leading enterprises and startups to realize the power of cloud computing with Google Cloud Platform. You will work on customer escalations by combining business acumen with technical assessment skills. You will develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes. You will build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management that will allow you to quickly solve complex issues and make you a trusted source of customer feedback. You will lead operational excellence within your team with a focus on reliable execution. You will be required to work in a shift pattern or non-standard work hours as required, which may include weekend work.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Lead a team of engineers who deliver technical support across all Google Cloud Platform products. Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, which will include a need to sometimes work non-standard work hours or shifts.
• Partner with Product Management and Engineering to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
• Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication.
• Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success.
• Develop the vision, goals, priorities, and work alongside the team to accomplish them. Ensure high-quality customer service and ongoing technical skill development.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results