Manager, Scaled Operations, gUP

Minimum qualifications:

• 6 years of experience in management consulting, organizational design, and/or corporate strategy in an extended workforce/scale environment
• Experience in vendor management processes, managing global vendors in multi-year agreements and execution of extended workforce projects
• Experience with the output of contact center/field operations/tech support, including achievement of goals and metrics tracking

Preferred qualifications:

• Experience implementing strategic and large-scale initiatives/projects in a change-oriented, fast-paced environment
• Excellent executive presence, with an ability to interpret large data, present it in a meaningful and simple manner, and drive data-based decision making

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

We work with several vendor partners across the globe, and stakeholders throughout the company. We run a diversified set of operations, from call centers to technical development to translation vendors.

In this role, you will bring focus on transformational opportunities across our operations and drive continuous evolution through our vendor partners. You will work with the Scaled Operations team, vendor partners, and Product Operation and Tools teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Provide leadership to a global, talented, and diverse team, covering activities like hiring talent, mentoring, and developing teams, rewards and recognition, performance management, and career development. Build partnerships with cross-functional stakeholders within and outside gUP to achieve the team’s overall vision.
• Drive transformational initiatives along with our business partners to ensure we provide optimal experiences for users though a streamlined operational landscape and self optimizing vendorization services.
• Manage and run vendor operations, managing large vendor teams and delivering on all Service Level Agreements (SLAs) with seamless experience for customers and stakeholders.
• Define, launch, and drive a program to sustainably scale continuous improvement processes of our operations through our vendor partners.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results