Manager Innovation

Requisition #: R1288460

Responsibilities –

• Co-innovate with our clients to outline transformation roadmaps.

• Support delivery, account management, sales teams in problem solving and driving business growth

• Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping

• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.

• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site

visits, business review meetings, innovation councils and Consulting engagements

• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor

results / impact.

• Create a culture of problem solving by imparting trainings

• Identify new technologies which can help us improve CNX &/ our client’s business processes

• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting

POCs.

Requirements –

• Comprehensive understanding of Business Process Service & CX business & associated channels

• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and

Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce;

Technology; and Travel, Transportation & Tourism

• Solution Building – Business Transformation Roadmaps

• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six

Sigma)

• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge

Bots, etc)

• Expertise in conducting Process Discoveries & write Process Design Documents

• Lean Six Sigma BB / MBB Certification

• Agile/ Scrum Certification

• Experience in Organization Change Management

• Experience in Agile Methodology

• Experience in Customer Journey Mapping

• Very good understanding of Design Thinking

• Excellent verbal and written communication skills - English

• Excellent Presentation and Use case story boarding skills

• Very strong internal and external stakeholder management

• Strong Power Point and Excel skills

• Ability to work with cross functional teams

• Ability to travel up to 25%

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.