Manager, Global Product Lead, gPTO

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in Consulting, Business Analyst, or Product Management roles.
• 5 years of experience in people management.
• Experience with data-driven product development.

Preferred qualifications:

• Experience working with Product and Engineering cross-functional stakeholders.
• Experience hiring, developing, and growing high-performance teams.
• Knowledge of gTech teams workflows and processes.
• Ability to work in a fast-changing environment with demonstrated flexibility.
• Demonstrated interest in improving the customer experience.

About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

As a Global Product Lead for Customer Relationship Management (CRM) Systems, you will manage a team of Global Product Leads and work directly with Product Management (PM), Engineering, and User Experience to design, develop, and launch capabilities and improvements to our cutting edge CRM for servicing customers. You will represent the Ads Service Organizations, translating their needs into plans, strategies, and requirements for PM, UX, and Engineering. You will work cross-functionally with key partners across gTech, Sales, Finance, Product Management, Engineering, and UX.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Lead a team of Global Product Leads that work with cross-functional teams across geographies to own, influence, and understand strategy, metrics, and roadmap development related to gTech Anchor Tools.
• Work with gKIT leadership to surface information from across the team, advise on areas at risk, and focus the teams on the highest priority projects.
• Optimize internal and external stakeholder engagement processes and team effectiveness.
• Articulate prioritized business needs to the Product Management team and influence their road map to address them.
• Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results