Manager, Customer Success Acceleration, Google Customer Solutions

Minimum qualifications:

• MBA or equivalent practical experience.
• 7 years of experience working in the Advertising and/or Media industry.
• 2 years of experience in delivery/client engagement or operations in Sales, Marketing Operations, and/or Sales Enablement.
• 2 years of experience in managing teams.
  

Preferred qualifications:

• Experience in strategy consulting in a media and/or advertising industry.
• Experience successfully managing cross-functional and cross-regional partnerships.
• Ability to identify and prioritise strategic and/or tactical business opportunities.
• Ability to engage with and influence executive leadership.
• Knowledge of advertising solutions and the media landscape, both online and offline.
• Excellent communication, analytical, and structured problem-solving skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Performance Strategist Manager, you will partner with sales management/leadership to help solve customer objectives, drive business strategy, and manage digital media operations for the business. You will lead a team of enterprising Digital Marketing Strategists to partner with promoters and provide a range of integrated Google media solutions across Insights, Opportunity assessments, and Optimizations to grow the unique needs of our customers. You will motivate and mentor your team to provide optimal solutions, and grow excellent partnerships with cross-functional solutions and operations teams.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Lead a central team of high-performing digital marketing strategists who work collaboratively with Americas Mid Market Sales teams.
• Achieve growth goals for multiple segments at the market/business-model level.
• Mentor the team to support and help advertisers maximize opportunities, improve performance, and enhance return on investment across Lead Generation, e-commerce, and multi-channel businesses.
• Mobilise and enable the team to problem solve for customer lifetime value by fulfilling business/marketing objectives.
• Collaborate cross-functionally with Sales, Marketing, Product, and Program Management teams to enable go-to-market strategy for Ads solutions across the mid-market segment of customers.

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Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results