Manager, Analytics

Requisition #: R1295023

Requirements

• 5+ years of experience in contact center / outsourcing space
• 3+ years of experience with CRM Inbound Voice with experience in Inbound Cross / Upsell program
• 2+ years of experience in people management
• Managed at least 5+ improvement projects – CSAT/NPS/Resolution/Cost/AHT/Sales etc.
• Agile SCRUM (CSM) certified / trained preferred
• Flexibility to work in shifts and sites
• Expert proficiency in MS Excel & PowerPoint

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.