Key Account Manager-E-Commerce
2 years ago Banking Bengaluru 258 views Reference: 21761Job Details
Vac. Id: 6837
| Process Contributions | ||
|---|---|---|
| Process Contribution | Process Outcome | Performance Measure |
| Sales: E-commerce: Planning & Initiatives | ||
| Provide inputs to review the annual maintenance contracts related to the partnership agreement and propose alternations based on working inputsProvide inputs to the product and brand teams to identify products based on the strategy, culture and customer base of the partner organization | Sales & marketing planAnnual contracts & terms of tradeNew initiatives calendar | Adherence to timelinesConsumer satisfaction score |
| Sales: E-commerce: Vendor management | ||
| Maintain relationships, resolve escalations and ensure smooth operations in coordination with the counterparts of allocated ecommerce partners | Vendor managementPromotion/ Discount schemes | Adherence to SLAsCustomer satisfaction scores |
| Sales: E-commerce: Marketplace operations | ||
| Follow-up with partners for creation of indents and coordinate with ISCM teams for fulfilment Ensure PO generation and stock flow to the respective warehouse as per raised indentsFollow the promotion calendar for the marketplace e-commerce with coordination from the internal teams and the negotiations with the key accounts while considering the overall business promotion calendar Manage and resolve conflicts among channels/ partners/ relevant stakeholders | Stock indenting and acceptance | Adherence to timelinesAvailability of stock |
| Sales: E-commerce: Marketing | ||
| Discuss with product and marketing teams of ecommerce partners and provide insights on customers flow; identify new avenues of marketing and propose suggestions | Promotion marketing plan | Cost benefit analysis |
| Sales: E-commerce: Digital merchandising | ||
| Review, support and approve the demand planning and forecasting data for ecommerce marketplace partnersMaintain inventory levels in the warehouse as per the range of product display in the partner website and the merchandising plan | Updated website product display | Number of customer complaints Number of non-availability of products |
| Sales: E-commerce: Customer experience | ||
| Adhere to the processes and policies for addressing customer complaints registered through the dedicated call centre support and ensure resolution in coordination with relevant stakeholders | Customer complaint resolution policy | Customer satisfaction scores |
| Sales: E-commerce: Regulation & Compliance | ||
| Monitor the changes in the regulatory law related to the ecommerce sales and propose countermeasures in case of non- compliance Ensure commercial compliance and periodically review controls & balances in the system Provide inputs to quickly resolve issues related to non-alignment of stock norms in the warehouse with coordination from internal stakeholders | Regulation compliant | Number of audit points |
| People & Talent Management | ||
| Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.Mentor and develop staff using a supportive and collaborative approach.Ensure talent pipeline is created by succession planning for the critical positions in the region.Set Objectives for Reportees aligned to the organizational /functional.Liaise with HR on vacant positions.Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region. | Employee EngagementPerformanceDiversity & Integration | |
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Company Description
Titan Company Limited is an Indian luxury products company that mainly manufactures fashion accessories such as jewellery, watches and eyewear.
