India Fulfilment Manager

Req # WD

• Key Skills
• Understanding / availability of timely forecast & supply commit for Qtr – For PC and Tablet businesses
• Interlock with Product & Demand supply team for committing the month & Qtr CA (Customer acceptance).
• Work with PM teams to ensure timely supply triggers.
• Manage e2e BMS for all FF segments – PC and Tablet businesses
• Work with Segment leaders on process and Cx improvement initiatives
• Manage E2E order tracking/closures & customer experience cycle for Commercial Business – ODM supply triggers, FGI readiness, Logistics coordination, Billing & Delivery closures.
• Monitoring aged order status & drive to minimize such cases. Clearing the challenges on customer dependency & supplies to maximize CA.
• Look for opportunities to save costs via remodeling SC network / leverage any best practices to improve cost, efficiency & productivity.
• Online order visibility status on LOTS (Lenovo Order Tracking System) & leverage available functionalities for improved customer experience.
• High lighting the Critical order list & work with AP team to ensure better customer experience
• Ensure the Wkly / Monthly CA as committed.
• Monitor & Deliver key KPI’s - Delivery Accuracy, OTD (Order to Delivery), MOT (Mode of transportation), FGI closure within target & Ensure no Obsolesce hit to P&L

Inventory Management:

• High lighting the > 60 days Inventory with Product team & working on Consumption plan. Ensure no E&O impact. (tracking returns & highlight to PM team for closures)
• Inventory control by mapping the weekly free FG with the reasons & ensure commits to consume those FGI are received from Product teams
• Meet overall country budget on closing FGI.

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