Immediate Requirement For Team Lead!

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Globiva values through both behaviour and attitude, including being an advocate for team membersRoles and Responsibilities

Desired Candidate Profile

• Associates degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Perks and Benefits

• Day shifts 6 days working
• Willingness to work a flexible schedule

Please contact MR Ajay HR 'Mobile no' Given below.

Globiva is a team of extraordinary professionals passionate about solving our customers problems and delivering valuable solutions. We have well-integrated internal processes, backed by innovations and our peoples transformative impact on everything associated with Globiva.