HR Shared Services Manager (Business Agility Services)

• Job number 1403495

The Service Manager is a key role in the delivery of quality services to business leaders, managers and employees, as well as to the HR community and driving an agenda of continuous improvement. This role requires management excellence to lead a service line team, thought-leadership to drive consistency in processes & services aligned to Global/Functional/Local policies to exceed performance expectations, contribution to the global end-to-end process design that enhances the employee experience, and use of data, insights, and voice of the customer framework to identify trends and improvement opportunity areas for operational quality and efficiency.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

HR Central Services Customer Support

• Contributes to the processes and practices of monitoring and addressing inquiries and performing transactions; partners with peer disciplines (e.g., HR Consulting, Finance, Procurement, Engineering) to independently address escalated cases or exceptions for a service line or an assigned region; answers questions from team members related to handling inquiries and transactions in a specialty area.
• Participates in making decisions with peer disciplines and partners on prioritization of when changes will be implemented across multiple customer support systems; drives changes by collecting feedback on employee experience; assesses risks and presents mitigation plans to ensure minimal employee experience disruption; independently responds to complex internal and/or external partner issues and influences the decision making on program deliverables.
• Contributes to the adoption of Human Resources shared services, platforms, and tools for a service line or region; drives operational process alignment that optimizes and operationalizes end-to-end service delivery model; understands critical limitations and insights on whether and how to transition work from HR roles to Service Center teams; learns and comes up with strategic approaches to drive the adoption of the end-to-end service delivery model.

Process Management

• Owns/manages the design and implementation of a new, large, or complex process by defining action plans; conducts analyses and collects feedback for large or complex processes/procedures; designs new processes or procedures in a specialty area.
• Conducts root cause analysis and recommends solutions to process failings and contributes to the continuous improvement of processes by identifying action plans; implements solutions to exceed key performance indicator (KPI) targets and drive process improvement and future investment to drive efficiency and improved employee experience.

Data Management

• Leads efforts in the design and integration of processes and systems for employee data changes across multiple Human Resources program implementation phases; provides advice and guidance to team members on data utilization; leads innovation of how data relationships and rules are administered with an end-to-end view of the data flow throughout the employee lifecycle; interprets data and draws inferences; uses data insights to drive changes.
• Designs control measures for compliance; partners with owners of Human Resources programs and other stakeholders to address employee data change management and governance needs across multiple systems; centralizes manual processes for data handling, protects data privacy and security, and resolves data integrity issues by monitoring and enforcing compliance for their implemented projects.

Documentation

• Advises team members, field operators, and Human Resources partners on processing documents and reports related to employee records; leads meeting to clarify requirements related to documenting/reporting employee records; consults stakeholders on course of action and application options to understand and meet their needs related to employee data; provides informational presentations to customers and stakeholders on the use of employee data.
• Ensures up-to-date documentation of processes, desk-top procedures, and knowledge-based content by leading/driving reviews of the documentation, and makes adjustments in a timely manner.

Supplier/Vendor Management

• Interacts with relevant stakeholders (e.g., procurement) to monitor supplier/vendor performance; supports partner management by providing analysis on supplier/vendor performance to give feedback.

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

Our companyAt Microsoft we are dedicated to advancing human and organizational achievement.Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.