HR Operation - Shared Services

Roles & Responsibilities:

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.

• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.

• Interface with customers regarding specific job orders, issues, improvements, escalations, etc

• Responsible for generating, maintaining and managing strong relationships with the customer and fulfilling customer HR ops needs within stipulated time.

• Able to handle daily activities which include customer handling, escalations, deliveries

• Identifying and leading process improvements

• Responsible for team’s performance and growth

• Responsible for ensuring up to date process documentation, change management and process & audit compliance

• Responsible for ensuring customer and management reporting & proactive projection of challenges and probable solutions

• Provide clarification of HR policies and procedures

• Manage process according to Company methodology and/or agreed transition plan

• Organize knowledge sharing sessions both within the team and cross teams

• Update all required process documentation (process maps and procedures)

• Develop, mentor, and coach junior team members

• Develop process excellence in Operation activities

• Ensuring quality and timeliness of work

• Focused, diligent, high on quality and timeliness are the basic requirements for the role

ITC is one of India's foremost private sector companies with a Gross Revenue of 69,481 crores and Net Profit of 18,753.31 crores (as on . ITC has a diversified presence in FMCG, Hotels, Packaging, Paperboards & Specialty Papers and Agri-Business. ITC's aspiration to be an exemplar in sustainability practices is manifest in its status as the only company in the world, of its size and diversity, to be carbon, water and solid waste recycling positive. In addition, ITC's businesses and value chains create sustainable livelihoods for more than 6 million people, a majority of whom represent the poorest in rural India.