Roles and Responsibilities

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Making outbound call to existing prime bank customer generate leads for all financial products and close sales.
• Proactively keeps up to date on new procedures
• Complete ability and empowerment to provide end to end resolution (including online and offline if required )
• Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
• Identifies the need to escalate specific issues and follow up through where necessary
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact & also need to explain the product and close the sale.
• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner
• Understanding of sealing the products.

Desired Candidate Profile Candidate should be graduate and should have minimum 1 years of TL experience.

Perks and Benefits Huge incentive opportunity.

Contact - Gunjan - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below.

13th floor, tower 2, Godrej Water Side building, Sector 5, Kolkata 700091. Land Mark: Near College More