GM-Training & Development Fresher's job

Job Description

Important Points to note :

Freshers with good communication skills.

Freshers from travel domain with good communication skills

Experienced customer support candidates in travel domain

Experience form BPO background can also be consider

Ready to work in rotational shifts ( No Night Shifts for females )

Knowledge -international/domestic travel voice process

Knowledge of world map & geography will be required.

Be enthusiastic & have zeal to perform.

Be flexible to work in 24*7 rotational shifts days working environment.

Candidates should be able to join ASAP.

Excellent communication skills required.

There is no night shift for female.

Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.

Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Only interested candidates can come for direct walk-in interview as above mentioned venue details or share their CV's on mail id mentioned in address