Responsibilities:

• Manage large amounts of outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently up-skill training/refreshers for improvement in performance.
• Meet personal/team qualitative and quantitative targets
• Target-based calling with a major focus on conversion

Required Candidate profile

• Freshers OR Any Previous experience of an outbound customer support role
• Track record of performance in OB set up preferably collections
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Under-graduate/graduates - Not pursuing further studies

Contact - Kartika Saini - HR - Mobile number given below

This is a walk-in to proceed further contact HR at the venue on date and time mentioned.

Please contact the HR on the mobile number mentioned below

Baroda Global Shared Services Ltd (BGSS) is a wholly owned subsidiary of Bank of Baroda. Baroda Global Shared Services Ltd. is a state of the art center located at the prime location of GIFT city, Gandhinagar. It has been setup to handle high volume of major back-office processes across the Bank. BGSS specializes in running the standardizing back office processes and ensuring high volumes of operations are carried out in timely and accurate manner.