ESAF SMALL FINANCE BANK @ SARANGARH- (WALK IN INTERVIEW)

1.SALES OFFICER

Job description

Roles and Responsibilities

• Generate new customer leads through various channels
• Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business
• Achieving the monthly sales targets, assigned to him/her, for various products and services
• Cross sell assets and fee products
• Follow the various internal guidelines and procedures of the bank
• Ensure customer satisfaction through regular engagement
• Resolve customer queries/issues and facilitate customer service
• Maintain periodic status reports, including daily activity report and calls/follow-ups made
• Maximize sales revenues and meet corporate objectives.
• Should have good customer management skill
• Responsible for new customer acquisition and customer service
• The ideal candidate should have good communication skills, pleasing personality and self driven.

Desired Candidate Profile

• Passion (must take initiatives and not avoid targets)
• Socially Confident (able to start a conversation with new people easily and be confident in the interaction)
• Perseverance & Resilience (able to make repeated attempts and bounce back from setbacks, able to try new methods of engagement in case of a setback)
• Problem Solving & Closure (when faced with a problem, must be able to identify and seek help from the right people without hesitation. Able to keep commitments made to others and ensure that the task is completed.
• 1-4 years of Experience in sales of TPP/Retail liability products/Insurance/Gold loan will be preferred.

2.Branch Head

Job Description

To lead the overall business & operations of the branch through exceptional customer service, smooth flow of banking operations and transactions, cost management while ensuring compliance with all applicable external and internal regulations and guidelines.

• Build and manage effective customer relationship with key customers of the branch ensuring superior customer service; advise them on making robust investment and financial decisions

• Formulate strategies to capitalize the existing market opportunities to meet the needs of the Branch Banking segment.

• Recommend marketing strategies and plans consistent with established goals in each product line and service and ensure implementation of the same on approval.

• Recommend products / variants to the organization to constantly improve the Banks competitive position in the market.

• Oversee and ensure that every employee in the branch is following the Compliance policies of the organization.

• Support the Audit team in ensuring they carry out their audit activities smoothly in the branch.

• Ensuring the branch maintains its Hygiene as per the quality standards of the organization.

• Develop annual operational sales plans in conjunction with Channel Head based on the overall targets and budgets and prioritize the overall efforts by service and allocation of resources.

• Ensure product & Process knowledge to all staff.

• Best in the industry.

Job Specification

• Retail branch banking experience of minimum 6 years in which branch handling is a must.

• Regular graduation (UG) mandatory.

• Banking operations & managing regulatory requirements.

• Excellent Communication & Interpersonal Skills are must.

• Team building and team management skills are the most valued traits.

3.Branch operation Manager

Job Description

• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
• Develop and enforce sound policies and structures for the growth of the company
• Create a strong workforce by developing competent individuals in the banking operations team
• Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
• Create and implement long term business plan to ensure continuity of business operations in the long run
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
• Collaborate with heads of other units to develop best practices for successful banking operations
• Delegate tasks to members of the operations team.

Required Candidate profile

• Profile Graduation (regular) or PG in any discipline
• 3+ years of Branch Banking experience
• A flair for sales and operations is mandatory.

4. Gold loan Officer

Job description

Roles and Responsibilities

• To ensure 100% right valuation - capturing right cartage, proper stone deduction, etc.
• Adhering to high ethical standards and complying with all the laid down processes/policies - KYC adherence.
• To provide high-quality customer service, prompt resolution of queries pre & post loan disbursal.
• Supporting branch staff in business development activities & helping to achieve branch targets.
• Candidates with Gold Loan experience are preferred.

Please contact MR Abhishek HR 'Mobile no' Given below.

ESAF Small Finance Bank is an Indian small finance bank providing banking services and small loans to the underbanked. It was founded as a small finance bank in March 2017. ESAF Microfinance started its operations as an NGO in 1992 as Evangelical Social Action Forum.