With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Training & Development Specialist Management Trainee, Trust and Safety!

The purpose of the Trainer is to lead knowledge transfer & knowledge management for the assigned set of moderators/training batch, by first & foremost being an in-house specialist of the process & policies, conducting a variety of tasks which include classroom delivery, assessments, On-the job training, random audits during OJT, provide coaching & feedback to new hires/bottom performers, improving training content, engaging in Calibrations, Training Need Analysis exercise & contribute their assigned part on account level action plans

Responsibilities

• Ability to review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines. Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example, slurs, cuss words, adult content, etc). The role also involves moderating content of Egregious nature

• Facilitates effective process/product/policy training (face-to-face classroom, virtual, blended) focusing on the learner/trainee experience and performance objective
• Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior and course corrects if necessary
• Monitors and improves performance health of new hire on-boarding; refresher trainings; and cross-training
• Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments
• Deduce training need inputs via strategic audits on OJT transactions (action & reasons) & provide training to expert opinion on whether the transaction is, in compliance with policies & process
• Conduct coaching & feedback for new hires/process’s bottom performers. Help them improve their process knowledge & policy understanding
• Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) by processing periodic set of transactions like a moderator
• Contribute towards the process of ‘define, update, innovate’ the training & knowledge management frameworks to meet client expectations and raising the bar, continuously on Quality.
• Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds

• Accountable for performance standards for the assigned set of New Hire Batch throughput benchmarks & continuous improvement on knowledge related gaps in a weekly/monthly manner

Qualifications we seek in you!

Minimum Qualifications

• Any graduate
• Experience in a Trust & Safety related workflow
• Interest in playing PC games and good acumen towards gaming terminologies, new-age gaming world & Industry
• Experience working as an Agent/Reviewer/Moderator in a Trust & Safety Process (content moderation/review/labelling)
• Prior understanding & exposure towards training process (classroom delivery, OJT Management & reporting)
• Minimum experience as a subject matter expert/Quality Auditor or Coach in their past stint/organization
• Excellent communication & Interpersonal Skills
• Ability to comprehend the dynamic nuances in the gaming world
• Flexibility in working hours & shifts
• Proficient on MS Office Tools ( Excel, Word, PowerPoint etc )
• Public Speaking Skills & large audience management abilities
• High level of energy, drive, enthusiasm, initiative, and commitment
• Ability to collaborate with diverse stakeholders (including POCs/Stakeholders from the client side) to deliver collective results

Preferred Qualifications/ Skills

• Worked in more than 1, trust & safety process/account in their previous organization
• Prior People Mgt. experience in any shape or form

Interested candidates Click on below link Apply Online and you will be redirected to Career Page of Company or Career url.

In Genpact We are extensively working on driving transformation via digitization. We are looking at all opportunities across the employee life cycle from Prospect to Alumni where every touchpoint for the employee is Digital enabled outstanding experience. We wish to be results-oriented, creative and totally disruptive to change all traditional models of employee services.